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Once the connector is added, you drive the whole purchase in conversation. This guide covers each step and how to read what comes back.

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Finding a product

Ask for what you want:
“Find me a stainless steel French press under $40.”
“Search for a USB-C hub with at least three ports.”
The results card lists up to 20 products across Amazon, Walmart, Target, Best Buy and more, best first, with price, retailer and rating. Searching is free, and the assistant stops after a search so you can choose. Saying “the Peet’s one” or “pick the best value” is what moves on to an order. Already have a product URL? Paste it and skip search.
The connector searches once with your best query rather than fanning out over variations. If you want something different, say so and it searches again.

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Placing an order

Pick a product and the assistant prepares the order. The review card shows:
  • The item, with the price and retailer you chose it at
  • An estimated total: listed price, estimated tax, shipping, and a $1.00 Zinc fee
  • The hold that will be placed on your card
Nothing is charged at this point. The assistant cannot click the button for you and cannot place the order on its own. See how confirmation works. Click Pay & place and a secure Stripe payment page opens in a new tab. Enter your card, your shipping address and a phone number. The card in the chat polls on its own and turns over to the order id once the order exists. You can close the payment tab after that.
Shipping addresses are entered on the payment page, never in the chat. The assistant won’t ask for one and won’t pass one along if you offer it. If you’re signed in, it can instead offer destinations you’ve shipped to before, by a masked label such as “Jordan L. · Austin TX 787••”, and the full address appears in the review card.

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What the card is charged

The payment page places a hold for the estimated total plus a margin. When the retailer order is placed, only the actual total plus the $1.00 fee is captured and the rest is released. Tax is estimated at a flat rate because the destination isn’t known until checkout; the retailer charges the real figure. If you name a budget (“don’t spend more than $50”), that becomes the hard cap, including tax and shipping, and the order fails rather than exceeding it.

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Quantity, variants, and multiple items

  • Variants: “Order the Nike Dri-FIT tee in Large, blue.”
  • Quantity: “Make it two.”
  • Multiple items: a basket is placed at one retailer. Items from two retailers become two orders.

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Checking status and tracking

Orders are asynchronous and usually reach the retailer within a few minutes.
“What’s the status of my order?”
“Where’s order <id>? Any tracking yet?”
An order placed in the conversation can be shown any time by its id. Sign in to see all your orders as a card list; each card expands in place for live carrier checkpoints.
order_placed is a terminal order status, not a delivery signal. Whether a package has shipped or arrived lives on the tracking rows, so ask for tracking rather than reading the order status.
You also get a confirmation email at the address you paid with, and the payment page leaves you a tracking link that works without signing in.

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When something goes wrong

If an outcome is uncertain, re-submitting the same review card is always safe: it carries the same idempotency key and cannot create a second order. Asking the assistant to prepare the order again is not: a new review card is a new order.

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Not available in the connector

Use the dashboard or the API for:

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Tips

  • Paste a product URL when you have one. It skips the search.
  • Name a budget if you have one. Otherwise the cap is derived from the listed price with a margin.
  • Reading is free and safe. Search, order detail and tracking never spend anything.
  • Only your click spends money. If no card with a Pay & place button appeared, nothing was bought.
  • Sign in once for history. Guest orders are tied to your checkout email and appear on the account the first time you sign in with it.