Occasionally, Amazon requires verification of account ownership and will email you a code during login. If this happens during an order, you will receive an account_locked_verification_required error.

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Why This Happens

Amazon may require email verification for several reasons:
  • New account activity from an unfamiliar location
  • Suspicious login patterns or multiple failed attempts
  • Account security measures triggered by automated ordering
  • Policy compliance requirements

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Resolution Options

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Option 1: Manual Verification Code

Check the email associated with your Amazon account and obtain the verification code. Then resubmit your order and supply the code as verification_code under the retailer_credentials object. 
{
  "retailer_credentials": {
    "email": "your-email@example.com",
    "password": "your-password",
    "verification_code": "123456"
  }
}

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Option 2: Two-Factor Authentication

Enable Two-Factor Authentication (2FA) on your Amazon account and supply the totp_2fa_key with every order under the retailer_credentials object.
Using 2FA is the most secure and reliable method for avoiding verification issues.
{
  "retailer_credentials": {
    "email": "your-email@example.com",
    "password": "your-password",
    "totp_2fa_key": "JBSWY3DPEHPK3PXP"
  }
}

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Option 3: Zinc Managed Accounts

Use Zinc Managed Accounts where we manage keeping accounts open and unlocked. This eliminates the need for manual verification and provides the highest reliability for automated ordering.

Learn about ZMA

Discover how Zinc Managed Accounts can simplify your automation workflow.

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Option 4: Email Forwarding

Forward all emails from your Amazon account’s email to email@quail.zinc.io. AutoOrdering will automatically parse the incoming email and fill in the verification code.

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Error Response

When verification is required, you’ll receive an error response like this: 
{
  "_type": "error",
  "code": "account_locked_verification_required",
  "message": "Amazon requires email verification. Please provide verification_code in retailer_credentials.",
  "data": {
    "retailer": "amazon",
    "account_email": "your-email@example.com"
  }
}

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Need Help?

If you’re experiencing persistent verification issues or need assistance setting up any of these solutions, contact our support team at support@zinc.io.
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