> ## Documentation Index
> Fetch the complete documentation index at: https://www.zinc.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Amazon Email Verification

> How to handle Amazon email verification requirements during orders

Occasionally, Amazon requires verification of account ownership and will email you a code during login. If this happens during an order, you will receive an `account_locked_verification_required` error.

## Why This Happens

Amazon may require email verification for several reasons:

* **New account activity** from an unfamiliar location
* **Suspicious login patterns** or multiple failed attempts
* **Account security measures** triggered by automated ordering
* **Policy compliance** requirements

## Resolution Options

### Option 1: Manual Verification Code

Check the email associated with your Amazon account and obtain the verification code. Then resubmit your order and supply the code as `verification_code` under the `retailer_credentials` object.

```json theme={null}
{
  "retailer_credentials": {
    "email": "your-email@example.com",
    "password": "your-password",
    "verification_code": "123456"
  }
}
```

### Option 2: Two-Factor Authentication

Enable Two-Factor Authentication (2FA) on your Amazon account and supply the `totp_2fa_key` with every order under the `retailer_credentials` object.

<Info>
  Using 2FA is the most secure and reliable method for avoiding verification issues.
</Info>

```json theme={null}
{
  "retailer_credentials": {
    "email": "your-email@example.com",
    "password": "your-password",
    "totp_2fa_key": "JBSWY3DPEHPK3PXP"
  }
}
```

### Option 3: Zinc Managed Accounts

Use **Zinc Managed Accounts** where we manage keeping accounts open and unlocked. This eliminates the need for manual verification and provides the highest reliability for automated ordering.

<Card title="Learn about ZMA" icon="store" href="/v1/api-reference/introduction/accounts-payments#2-zinc-managed-accounts-zma">
  Discover how Zinc Managed Accounts can simplify your automation workflow.
</Card>

### Option 4: Email Forwarding

Forward all emails from your Amazon account's email to `email@quail.zinc.io`. AutoOrdering will automatically parse the incoming email and fill in the verification code.

<Alert type="info">
  Configure your email client to forward all emails from your Amazon account to the address above. Most email providers support automatic forwarding in their settings.
</Alert>

## Error Response

When verification is required, you'll receive an error response like this:

```json theme={null}
{
  "_type": "error",
  "code": "account_locked_verification_required",
  "message": "Amazon requires email verification. Please provide verification_code in retailer_credentials.",
  "data": {
    "retailer": "amazon",
    "account_email": "your-email@example.com"
  }
}
```

## Need Help?

If you're experiencing persistent verification issues or need assistance setting up any of these solutions, contact our support team at [support@zinc.com](mailto:support@zinc.com).

***

**Related Topics:**

* [Authentication](/v1/api-reference/introduction/authentication)
* [Error Handling](/v1/api-reference/introduction/error-handling)
* [Creating Orders](/v1/api-reference/orders/create)